Terms of Service - Exclusive Order
Welcome to the Terms of Service page. Remember that if you want to hire us, you must carefully read all our terms, otherwise we will not be able to work for you.
A. INTRODUCTION & OVERVIEW
The “Commissions Terms of Service”, hereinafter referred to as “Commissions ToS” are the terms and conditions compiled below for the safe and secure trading between NetherixStudios and all Clients during services. It is our responsibility to make you aware of these terms and conditions in every transaction conducted under our name, which includes all of our commissions using Discord.
By visiting any of our products, websites, discord server you agree to these ToS. If you do not agree to any of the terms, you may not access any of our platforms or ask for services. These ToS apply for as long as you are using services from NetherixStudios. This applies to all commissions created and use.
You are asked to confirm that you have read these Commissions ToS before commencing the contract and submitting your details into a ticket which means the start of the commissions process.
- Language used in cooperation with NetherixStudios is English. We understand that not everyone is fluent in this language, so translators can be used for more complex text translations. For commission requests in another language, please contact NetherixStudios Management in advance.
- Services offered by us are available on our discord server. Also, all these services are executed using the discord bot “Netherix Services”, which guarantees a smooth flow and better management.
- By directly interacting with our products, website, discord server or before and during the creation of an order, you commit to behave politely and respect others without toxicity and other possibilities that could lead to mental harm.
- Management is able to reject any commission for any reason.
C. COMMISSION PROCESS
- You will write your main idea and all the details in a channel created specifically for your order. In a series of questions you have the opportunity to describe your requirements.
- Your order will first be discussed with you by a manager who oversees the process and communication between you and the freelancer.
- If you have only paid 50%, you must pay the remaining amount before the final project files are sent to you.
- After receiving your order, you have 3 days to check up for minor adjustments.
- In the event that you request modifications or additions to the end of the commission that you have not previously mentioned, we require the right to charge an additional fee based on the size of your additional requests.
- If you as a client do not respond in over seven days, the commission ticket will be marked as closed and your order will be archived.
PayPal is our only payment method. All the payments have to be done through PayPal Goods and Services.
You as the client are required to cover an additional fee of 10% which is automatically added when your invoice is created. This fee is used to cover handling and processing operations.
All prices are based on the complexity of the project, timeframe and the client’s requirements and are always a unique amount.
All of our services must have the full invoice paid in advance (full amount must be paid). If the amount is over 400 USD, there is an option to pay 50% at the beginning and the remaining 50% before receiving the project files.
- Delivery of every completed orders/projects takes place in an online environment. You will never be asked to fill in an address.
- Full amount at the beginning: you can receive screenshots and files containing the project itself for review during the commission. On completion, you will receive the project files right away.
- Half (50%) of the amount at the beginning: you can only get screenshots during the commission. On completion you will be asked to pay the rest, only then will you receive the project files, the maximum time to complete the payment should not exceed 72 hours.
F. REFUND POLICY & CANCELLATION
You do not like the final product: In this case you can be reimbursed up to 20% (because the work is already done), but after a Quality Control evaluation, if this quality control evaluation points out that everything has been done according to the initial requirements, we will proceed to reimburse 10% of the value paid, in case the quality control is low, we will proceed to reimburse 10% according to what the Commission Manager decides.
The commission is not completed within the required and predetermined deadline: you will be reimbursed 5% per day (up to a total of 60% – 12 days).
If the delay is caused by you or a third party beyond our control and prevents us from completing the order, you are not entitled to a refund.
If you decide to cancel the commission after it has been paid and the freelancer has already started work, you will receive an amount equivalent to the work performed by the freelancer.
In the event of a breach of our terms and conditions or any other law, we reserve the right to suspend or cancel any commission. If this happens, you will be refunded the full amount and the construction will belong to the freelancer.
PayPal fees are non-refundable.
- NetherixStudios own the copyright even after your intervention or intervention by a third party. This means that you do not have the right to redistribute or treat as your own any files that you have received in connection with NetherixStudios, that have been provided to you automatically or by our authorized persons (management).
- The subject matter of copyright is a literary work and other artistic and scientific work which is the unique result of the creative activity of the author and is expressed in any objectively perceptible form, including electronic form, permanently or temporarily, regardless of its scope, purpose or meaning.
- You are not allowed to use any images, logos, renders, screenshots, captions, quotes, etc. without the permission of the authors.
H. RESELLING & DISTRIBUTION
Resell rights (use of products in premade setups or commercial purposes – i.e. making money from the sale of our products and others) are not included in the standard commission.
You have to contact Management to purchase resell rights for your ordered project. In this case, 50% + 30 usd of the commission price will be required.
- We collect information about all orders via discord transcripts and database. In case you want to access an old order, create a support ticket.
- All builds created on our build server are stored in the database.
- When you purchase any products created by NetherixStudios, you automatically agree to Terms of Service.
- It is your responsibility to view updates to these ToS in parallel. In the event of major changes, we may notify you of such changes.
- These Commissions ToS are valid for as long as you use or are part of NetherixStudios services or products.