Terms of Service
Welcome to the Terms of Service page. Remember that if you want to hire us, you must carefully read all our terms, otherwise we will not be able to work for you.
LEGAL DOCUMENTATION SUMMARY
Note that everything listed here is a summary of the full document, you can view the full document below.
Terms of Service Summary
- By making a purchase from NetherixStudios, you automatically accept the Terms of Service.
- You are prohibited from claiming or duplicating any work from NetherixStudios as your own or copying our documents.
- Live work requires a full upfront payment, while normal work requires a 50% payment upfront.
- All payments must be processed through the NetherixStudios payment system.
- You cannot sell any product created by a NetherixStudios freelancer without explicit permission.
- Although we keep all files saved, we recommend you also maintain backups.
- We monitor all payments made through NetherixStudios.
- We reserve the right to refuse or terminate service if it violates our Terms or any relevant laws. We also reserve the right to reject or terminate service that we are not comfortable with or if terms were not clarified before service began.
- We reserve the right to use any completed project on our social media or portfolio unless otherwise agreed upon.
- Our refund policy is strict, but certain conditions may allow for a refund.
- Any scam reports should be directed to the freelancer. If NetherixStudios is involved, please tag us in the report, and we will respond within 48 hours. We are not liable for payments sent to the freelancer in private.
- Clients must adhere to our rules; failure to do so may result in a ban, and active orders will not be refunded.
- Clients must pay a handling fee, which is 10% for commissions up to $1,500 USD and 6% for commissions above $1,500 USD. This fee is automatically included in your invoice.
- If a client does not respond for over two weeks, the commission will be marked as complete and archived.
- When a new freelancer is assigned to a commission, the previous details are no longer valid, and new details must be discussed and agreed upon.
- Clients should not assume entitlement to features unless specifically mentioned, such as source files.
For more information, please refer to our full Terms of Service below.
Refund Policy
In certain cases, reimbursements shall be granted, the amount of which shall be calculated on the basis of the total price of the commission.
- In the event of failure to meet deadlines, a refund of 10% per day, up to 75%, may be granted.
- Unsatisfactory products may be reimbursed up to a maximum of 15%.
- Inferior products may be reimbursed up to a maximum of 35%.
However, as a customer, you are not entitled to a refund if the delay has been caused directly by you, by third parties or by situations beyond our control that hinder our ability to complete the commission.
If you choose to put an order on hold, it will not count against the delivery time and you will not be entitled to a refund for the time the order has been on hold.
In addition, you will not be entitled to a refund if you decide to cancel the assignment once the freelancer has started work, although in some cases the remaining work may be refunded.
The decision regarding refunds is at the discretion of the Netherix Management Team.
For more information, please refer to our Terms of Service.
Extra Charging Policy
We may charge extra on orders in the following circumstances:
- Change of customer’s opinion
- Change of product when at least 50% completed
- Addition to a project
- This is at the discretion of the Freelancer concerned, along with that of management.
For more information, please refer to our Terms of Service.
FULL LEGAL DOCUMENTATION
Below you will find the complete documentation of our Terms of Service.
General
Please read the following legal information carefully. You will not be allowed to contract any of our services if you do not agree with all of this document. It is up to you as a customer of NetherixStudios to review these Terms regularly as we reserve the right to change them at any time with or without notice.
Rules
Every user regardless of position/role must follow the following rules under any circumstances, if they violate one of these rules or regulations, they will be banned, if they have any open orders, they will not be refunded. You can find the rules in the #rules channel in our discord
Language used in tickets
We acknowledge that not everyone is fluent in English, which is why we have a diverse team of freelancers who speak various languages. However, finding reliable quality assurance staff for all languages is challenging, so we don’t recommend our freelancers to communicate in languages other than English.
If you choose to communicate with a freelancer in a language other than English, you must ensure the ticket’s quality and understand that management may not be able to help with any quality control issues. NetherixStudios is not liable for any promises made by freelancers in languages other than English that they fail to fulfill.
Commission process
All services or products purchased within NetherixStudios will be done through the Ticket system, when opening a new order the customer will fill out the form requested in a series of questions, then will be discussed with a Commission manager who will oversee the process and communication of the ticket.
Copyright
You are prohibited from making copies of any of our services, products or documents, nor are you allowed to claim a product/service as yours, if you do, a fraud report will be opened against you; in serious cases, we are authorized to take legal action against you.
Services
All our services are managed through NetherixStudios official server, under the command of the administrative team, in case you need freelancers to sign a NDA, you must notify our management team so that we can choose an authorized freelancer to sign such document.
We require a 100% upfront payment for new clients for security reasons, this will allow our freelancer(s) to start working on your project, in case the order has a price over 400 USD you can pay 50% to start the project and the other 50% at the end of the project.
You, as a client, will be charged a processing fee of 10% for commissions up to and including 1,500 USD and 6% for commissions above 1,500 USD. The fee is automatically added when you invoice via the Netherix bot.
All payments must be made through the NetherixStudios payment system, managed by the reputable PayPal payment platform.
If we fail to recover payment, we will claim the work as NetherixStudios’ own and resell it to compensate for lost revenue.
Change of freelancer
When a freelancer is replaced by another freelancer, this order is registered as a new one, so the requirements initially agreed will be invalid, you will have to dialogue with the new freelancer to agree on a new deadline, price and requirements.
Service Copyright
Any product or service purchased through NetherixStudios may not be sold without the administrative permission of NetherixStudios, any product or service found to have been resold will be immediately reclaimed as the property of NetherixStudios giving us the power to dispose of the purpose of such product or service, and we reserve the right to pursue any legal remedy we deem appropriate.
This means that you do not have the right to redistribute or treat as your own any files that you have received in connection with NetherixStudios, that have been provided to you automatically or by our authorized persons (management).
You are not allowed to use any images, logos, renders, screenshots, captions, quotes, etc. without the permission of the authors.
Project Files
Any product or service purchased through NetherixStudios may not be sold without the administrative permission of NetherixStudios, any product or service found to have been resold will be immediately reclaimed as the property of NetherixStudios giving us the power to dispose of the purpose of such product or service, and we reserve the right to pursue any legal remedy we deem appropriate.
Logging
We keep a record of all NetherixStudios transactions and channels. These records may include information such as emails and user names. This information will not be made public or sold to any outside entity.
Cancellation
We reserve the right to deny or terminate service if it is in breach of our Terms, or any laws set forth by any nations involved with the sale. We also reserve the right to deny or terminate service that we are not comfortable with terms surrounding, or developments not made clear before the service has begun.
Portfolio
We reserve the right to use any completed project for our own promotional uses and/or in our portfolio. This product may include a short description. We will not use your name or information unless explicitly permitted.
Payments
PayPal is our only payment method. All the payments have to be done through PayPal Goods and Services.
You as the client are required to cover an additional fee of 10% which is automatically added when your invoice is created. This fee is used to cover handling and processing operations. All prices are based on the complexity of the project, timeframe and the client’s requirements and are always a unique amount.
All of our services must have the full invoice paid in advance (full amount must be paid). If the amount is over 400 USD, there is an option to pay 50% at the beginning and the remaining 50% before receiving the project files.
Shipping
Delivery of every completed orders/projects takes place in an online environment. You will never be asked to fill in an address.
Full amount at the beginning: you can receive screenshots and files containing the project itself for review during the commission. On completion, you will receive the project files right away.
Half (50%) of the amount at the beginning: you can only get screenshots during the commission. On completion you will be asked to pay the rest, only then will you receive the project files, the maximum time to complete the payment should not exceed 72 hours.
Refund Policy
We may offer refunds under the following circumstances:
If a product isn’t completed by the deadline, we may provide a partial refund, typically 10% per day up to 75% of the commission’s price, depending on factors such as the time allowed, client-requested changes, and the project’s scale. Each case is evaluated individually.
If a client isn’t satisfied with the product, we may offer a refund of up to 15%, and the product will be revised according to the client’s standards. This applies only to minor requests and if the requests were clearly defined in the original agreement.
If a project doesn’t meet NetherixStudios’ standards, we may offer a refund of up to 35%. The decision is made by the Management Team.
We may offer a refund for reasons other than those outlined in this document. In cases such as these, it will be entirely up to the discretion of Senior Management.
Handling fees are non-refundable. The refund % is on the total decided amount. As a client, you are not eligible for a refund if the delay is caused directly by you or by any third-parties or situations which are out of our control and restrict our capability to complete the commission.
Moreover, you are not eligible for a refund if you decide to cancel the commission after the freelancer already starts working on it, though a refund compensation may be issued in some cases, for the work which is yet to be completed.
You have the option for keeping your commission on hold, this means a commission is declared as “on hold” by you, this duration will not be counted within deadline/timeframe and you will not be eligible for “missed deadline” refunds for the time period the commission was on hold.
If you decide to cancel the commission after it has been paid and the freelancer has already started work, you will receive an amount equivalent to the work performed by the freelancer.
Extra Charging Policy
If a client decides to change the commission, the freelancer can charge an additional fee. Make sure that all details are clearly communicated to everyone involved, and then inform the Commission Manager or Management Team. One of these two parties must approve the price increase.
All requests must be submitted through the official Discord server ticket. Requests made outside of the ticket will not be considered by NetherixStudios.
If a considerable change to the project is requested after the original request has reached 50% completion, the Freelancer may require additional payment to complete the change. If the client does not wish to pay extra, the commission will be finished to the original specifications. This is not a valid reason for a refund.
If a client wishes to add an additional service or add a request not present in the original agreement as is not relevant to an issue resulting from work done or an issue with the product, the freelancer is entitled to ask for additional pay. A member of management will need to provide approval for this.
Freelancers may require additional payment for reasons other than those outlined in this document. In cases such as these, it will be entirely up to the discretion of the Freelancer and Netherix Management.
Attempting to evade NetherixStudios Premises
As a client, you must not contact our freelancers directly regarding a commission. All communication between you and the freelancer must occur within a ticket. If you engage in a private transaction with a freelancer sourced through NetherixStudios, you will be banned from all our services and discord, and you will not be eligible for refunds. If you need to communicate with a freelancer regarding a product created through NetherixStudios, please open a support ticket, and the freelancer will respond within the ticket.
NetherixStudios is not liable for any money lost or scammed that was directly paid to the freelancer.
30-day Support
We provide a 30-day support period for our services, during which you can receive support at no additional cost.
Consider the following:
- The 30-day support period extends the original ticket for 30 days, allowing you to receive help or product fixes until it meets the initially agreed upon specifications. If you request additional changes during this period, you may be subject to additional charges.
- Support includes assistance with your products and answering any questions you may have. Your freelancer will be responsible for addressing any issues with the product or service.
- The freelancer has discretion over implementing requested changes to a product and can reject them or charge more if desired.
- Any change request not specified in the original request or report, or changing your mind about a section of the product, will be considered a change, and freelancers may charge more in accordance with our additional charges policy.
- If the product does not meet the originally agreed details, you may request changes during the 30-day period.
- The additional charges policy applies during the support period and if your request falls under this policy, you may be charged additionally.
Changes
Our Privacy Policy may change from time to time. We will post any Policy changes on this page, including material changes. Please check back periodically to view changes to our privacy policy.
Questions or Contact?
If you have questions regarding our team, please contact us on our Discord server via the ticket system or via email: [email protected]